POLICIES & TERMS

PAYMENT

Payments for walking or sitting services are to be paid in full at the time of booking. We accept credit cards, Zelle, Venmo, and PayPal. No personal checks will be accepted.

CANCELLATIONS / EARLY RETURN

We do not offer refunds for cancellations/early returns. More than 24-hour notice and you will receive a credit on your account.

Less than 24-hour notice and you will be charged for the remainder of visits on that day and credited for the rest of your visits.

Carefree Pet Sitter - Overnight visits

EMERGENCY CARE

In the event of pet illness or other medical emergency and specified vet is unavailable, pet will be taken to closet vet or emergency clinic. Client understands and agrees that attempt will be made to contact Client in case of emergency and if Client is unreachable, Carefree Pet Sitter/Pet Sitter has permission to authorize any care the vet deems necessary for pet’s health, safety, and survival. Client agrees to reimburse Carefree Pet Sitter, LLC for any additional fees and all costs relating to vet care during their absence, which may include x-rays, blood work, surgery, and/or other expensive procedures, as well as an emergency medical transport fee, $25.00. For the safety of your pet (s) and others, pet (s) must have current vaccinations. Should Pet Sitter be bitten or otherwise exposed to any disease or disease or ailment received from Client’s animal which has not been properly vaccinated it will be the Client’s responsibility to pay all costs and damages incurred by the victim.

JOB SHARING

Carefree Pet Sitter, LLC prohibits sharing pet sitting duties with other sitters, friends, family, neighbors, etc. This is for the protection of your pet, your home, and the liability of Carefree Pet Sitter, LLC. We all want our pets to have all the love and attention, they deserve, but be advised that if there are other persons entering and leaving your home, Carefree Pet Sitter, LLC cannot be held liable for any damages or problems that may arise as a result. Please inform us at the time of the consultation or booking of anyone who may have access to your home while you are away. This includes cleaning services, repair people, friends, family, neighbors, landscaping and pool service.

KEY POLICY

We have gone to a lock box system. A lock box with your house key (please test to make sure it works) must be accessible to the sitter in the front of the home. Make sure it is in a place where we can access easily during dark hours. Regardless of having a keypad, garage code, e-key, etc. there must be a key available to us in case one of the electronic entrances fails. If you live in a gated community, you must provide a gate card, remote or appropriated access codes. You have the option of purchasing your choice of a lock box. If you do not have a lock box available by the first pet sitting visit, a $15 charge will be added to your invoice and one will be purchased for you. You may purchase one that hangs from the door handle, one that attaches to your home, or a magnetic one. You will share the code with us or we will provide one.

VIDEO SURVEILLANCE

If you will be using surveillance cameras in the home, please advise us. We are honest, trustworthy, have nothing to hide, and do not mind if you use cameras. We only require that we will be allowed to use your restroom or if we will be having, overnight pet sits in your home that cameras are not active in restroom or the room in which we will be sleeping for privacy. You also agree not to share any video of Carefree Pet Sitter, LLC pet sitter staff on social media or other public opinion or other social media.

HOLIDAY POLICIES / CHARGES

There is a onetime $20 holiday charge for the following holidays: New Year’s Day, Easter, Memorial Day, Fourth of July, Labor Day, Thanksgiving, and Christmas Day.

Cancellations must be made two weeks prior to first visit or a payment for 25% of the invoice will be required. Cancellations one week prior to first visit a payment of 50% of the invoice will be required. Cancellations less than one weeks’ notice requires full payment. Carefree Pet Sitter, LLC will consider extenuating circumstances requiring cancellation on an individual basis. No refunds or credits for early returns during the holidays.

Cancellations must be made two weeks prior to first visit or a payment for 25% of the invoice will be required. Cancellations one week prior to first visit a payment for 50% of the invoice will be required. Cancellations less than one weeks’ notice required full payment. No refunds or credits for early returns during the holidays.

UNPREDICTABILITY OF ANIMALS

Due to the extreme unpredictability of animals, Carefree Pet Sitting, LLC and Pet Sitters cannot be held responsible for any unusual mishaps (i.e. pet’s refusal to take medication, escaping from the yard, biting eating or destroying household items, damage to inside/outside of home, personal injury/accidental death). Client is liable for injury or damage to Third Parties.

PET PHOTOS

Pet photos required for identification of the pet (s). If not provided client authorizes Carefree Pet Sitter, LLC to take photos for their file. We also include pet (s) pictures on our website and social media accounts. The pictures do not include location, client’s name, or any identifying factors. Please, let us know if you do “not” want us to use pictures of your pet (s) on our website or social media accounts.

VISIT TIMES

Visit times are approximate and subject to change based on the needs of all pets under Pet Sitter’s care. Pet Sitter is entrusted to use best judgment in caring for the pet (s) and home in the event of an emergency, inclement weather of natural disaster. Carefree Pet Sitter, LLC will be held harmless for consequences related to such decisions. In the event of injury or illness of your Pet Sitter, or other emergency circumstances where duties are unable to be performed, Client authorizes Carefree Pet Sitter to arrange for a back-up sitter to take over duties as outlined in this agreement. Visit times will have a two-hour window due to unforeseen incidents such as traffic. We will do our best to arrive at the appointed time.

UNFORESEEN CHARGES

Carefree Pet Sitter, LLC will purchase pet food, litter, cleaning supplies, or other necessary items that contribute to the health and wellbeing of your pet while you are away. We will retain a receipt, and the pet owner is responsible for reimbursement of these items.

PRIVACY POLICY

All of your information will be kept private and confidential. Carefree Pet Sitter, LLC highly respects our clients’ entrusting us with the care of their home and their loving pets. We do recommend that you inform a trusted neighbor that while you are away, Carefree Pet Sitter, LLC will be caring for your pets and homes.

HOUSEHOLD EMERGENCIES

Please leave the name and number of a trusted maintenance company or a person you can rely on to attend to any household emergencies that may arise during your absence. This includes but is not limited to leaking pipes, malfunctioning water heaters, heating and AC units.

THERMOSTATS

Please leave your thermostat settings within a normal comfortable range (68-78 degrees). If the house temperature is outside of this range, Carefree Pet Sitter, LLC will adjust the thermostat. This is to ensure the health and comfort of your pets and during our time of service.

HOUSE CLEANLINESS

Carefree Pet Sitter, LLC will clean up after your pets to the best of our ability. Please inform us of the designated area for the appropriate cleaning supplies.

PET WASTE

Carefree Pet Sitter will properly dispose of all pet waste. We do request that you provide plastic bags for this purpose and indicate where you would like these waste bags disposed.

TERMS & CONDITIONS

Carefree Pet Sitter, LLC reserves the right to terminate this agreement at any time before or during its term, if Pet Sitter determines the Client’s pet (s) poses a danger to the health or safety of herself/himself or others. If concerns prohibit Pet Sitter from caring for pet, Client authorizes pet to be placed in a kennel with all charges to be charged to Client.

Carefree Pet Sitter, LLC, and Pet Sitters agree to provide the services stated in this agreement in a reliable, caring, and trustworthy manner. In consideration of these services, the Client expressly waives and relinquished any and all claims against Carefree Pet Sitter, LLC except those arising from negligence or willful misconduct on the part of Carefree Pet Sitter, LLC or Pet Sitters.